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Question

What is the correct order check-in for guests with reservation

Accepted Answer

1. Welcome guests
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay

Answer

1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay

Answer

1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay

Answer

1. Borrow guest’s passport and fill in registration card
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay

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Câu hỏi 373593 - English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86

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Bản tin HOU-TV số 06 năm 2025