What is the correct answer ?
- What is the seating capacity ?
- …………
A. It is a product launch
B. It is set in theatre style
C. It can take up to 60
D. 6m wide and 12m long
What is the correct answer ?
-What is the seating arrangement?
- ……….
A. It is set in theatre style
B. It is a product launch
C. It is equipped with screen, projector and computer
D. It can take up to 60
Which one is the boardroom style?
Which one is the horseshoe style?
What is the conference room?
Which one is the banqueting style?
“It is 6 metres wide and 12 metres long” is used to ……..
A. None of these above
B. Shape
C. Seating arrangement
D. Describe size and dimension
What kind of meeting is suitable for theatre style?
A. All of these above
B. speech
C. product launch
D. press conference
Why are the meetings held?
A. To debate
B. All of these above
C. To organize
D. To inform
What is the correct answer ?
- What are the facilities?
- …………
A. It is equipped with screen, projector and computer
B. It is a product launch
C. It is set in theatre style
D. It can take up to 60
What are some types of meetings ?
A. Convention
B. Forum
C. Conference
D. All of these above
What is the Public address system?
It is a type of hotel room that has one bed for two people
A. Family room
B. Triple room
C. Single room
D. Double room
Can you finish the sentence?
“Good morning. SHT hotel. Reservation Department. …….”
A. “Good morning. SHT hotel. Reservation Department. Andrew speaking. How may I assist you?”
B. “Good morning. SHT hotel. Reservation Department. Andrew speaking”
C. “Good morning. SHT hotel. Reservation Department. May I help you?”
D. “Good morning. SHT hotel. Reservation Department. What do you want? ”
What do you say when you want to do the upselling?
A. With just 10 more US dollars, you can stay in a Deluxe room with a view of the city and you can use the afternoon tea at our skybar
B. You need to pay 10 US dollars more to stay in a Deluxe room with the city view
C. 10 more US dollars will help you stay in a Deluxe room with the city view
D. Pay 10 US dollars more and you will stay in a Deluxe room with the city view
At what step will you do the upselling?
A. Inform deposit
B. Confirm reservation
C. Handle reservation
D. After check room availability
What do you do after asking guest’s Estimated time of arrival ?
A. Thanks guets and goodbye
B. Confirm reservations
C. Handle reservation
D. Ask for information