Câu hỏi 373577:
Which one is Escargot?
A. 
B. 
C. 
D. 
English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86 (66)
Câu hỏi 373578:
What is the correct order?
A. 
B. 
C. 
D. 
Câu hỏi 373592:
How many steps are there to check-in for the guests?
A. 8
B. 7
C. 10
D. 9
Câu hỏi 373593:
What is the correct order check-in for guests with reservation
A. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
B. 1. Welcome guests
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
C. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
D. 1. Borrow guest’s passport and fill in registration card
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
Câu hỏi 373594:
What is the first step to check in for guests?
A. Thanks guests
B. Welcome guests
C. Assign room card
D. Identify guest’s booking
Câu hỏi 373599:
Why does the receptionist say this: “Do you have a reservation, sir?”
A. To re-confirm reservation
B. To welcome guests
C. To identify guest’s booking
D. To assign room
Câu hỏi 373600:
Why does the hotel receptionist require the passport?
A. To keep as an insurance
B. To fill in the registration card for guests
C. To check guest’s identity
D. To check guest’s identity & To fill in the registration card for guests
Câu hỏi 373605:
It is a type of hotel room that can accommodate 3 people
A. Triple room
B. Single room
C. Double room
Câu hỏi 373606:
Why do you need to ask for guest’s estimated time of arrival?
A. None of these above
B. To charge guest more money
C. In case guests arrive later or early, they don’t have to wait around for their room
D. To make sure guest will arrive
Câu hỏi 373607:
What do you do after greeting guest and offering help?
A. Ask for ETA
B. Inform payment
C. Handle reservation
D. Confirm reservation
Câu hỏi 373608:
Which one is hotel restaurant?
A. 
B. 
C. 
D. 
Câu hỏi 373609:
What do you say when handling the reservation?
A. All of these above
B. “How many rooms do you like to book?”
C. “How many people do you have in your group?”
D. “When would you like to stay?”
Câu hỏi 373617:
Can you finish the sentence?
“Good morning. SHT hotel. Reservation Department. …….”
A. “Good morning. SHT hotel. Reservation Department. Andrew speaking. How may I assist you?”
B. “Good morning. SHT hotel. Reservation Department. Andrew speaking”
C. “Good morning. SHT hotel. Reservation Department. May I help you?”
D. “Good morning. SHT hotel. Reservation Department. What do you want? ”
Câu hỏi 373618:
It is a type of hotel room that has one bed for two people
A. Family room
B. Triple room
C. Single room
D. Double room
Câu hỏi 373619:
What is the Public address system?
A. 
B. 
C. 
D. 
Câu hỏi 968818:
What is the conference room?
A. 
B. 
C. 
D. 
Câu hỏi 968819:
What is the type of seating arrangements?
A. Seminar
B. Formal dinner
C. Speech
D. Horseshoe style
Câu hỏi 968820:
Which one is the horseshoe style?
A. 
B. 
C. 
D. 
Câu hỏi 968817:
What is the autocue?
A. 
B. 
C. 
D. 
Câu hỏi 968816:
Which one is the banqueting style?
A. 
B. 
C. 
D. 
DONATE
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Bản tin HOU-TV số 07 năm 2026
