We teach people how to deal with questions and answers and manage your ……………… because of course in different cultures there’s a different response.

You …………………… be very careful when driving. The roads are extremely dangerous.

When going to a new country to do business, you ………………… do some research on the etiquette and taboos of the host country.

Read the text and choose the best answer to the question below:

ATTENTION, CUSTOMERS!

Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!

Why will Sergio’s be closed the month of December?

Read the text and choose the best answer to the question below:

ATTENTION, CUSTOMERS!

Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!

What does the notice imply that the customers should do?

The state or fact of having a duty to deal with something or of having control over someone is ……………..

Choose the best answer among A, B, C or D

Read the text and choose the best answer to the question below:

MEMBERSHIP SURVEY

Enclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.

Thank you for your cooperation in this important information-gathering effort.

What has TESNA asked its members to do with the survey?

The part which deals with your name, age, address, telephone numbers and email address in a resumes is ……………………

My duties include contacting suppliers and chinking display of goods. At the end of the week, I have to …………………… everything to the boss.

Leo has been to Nigeria many times. He knows the culture inside ………………

The visitors ………………… enter the radioactive zone unless authorized.

She needs special ……………. as she has just had a serious accident. She bang her head against the front door.

Read the text and answer the given question:

Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025

Question: How many hours per week does the advertisement say the bookkeeper must work?

Names of the people who can tell about your qualities and character must be written in ……………………

A system in an organization in which people are organized into different levels of importance from highest to lowest is called ……………………

Goods of the same quality and design are ……………………

I think you ………………… learn how to negotiate in Chinese. It would be a great skill if you have the time to learn it.

You ………………… make a lot of small talk. Americans like to get down to business quickly.

Read the text and choose the best answer to the question below:

DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.

Where will motorists be able to re-enter the highway?