We teach people how to deal with questions and answers and manage your ……………… because of course in different cultures there’s a different response.

I think you ………………… learn how to negotiate in Chinese. It would be a great skill if you have the time to learn it.

You ………………… make a lot of small talk. Americans like to get down to business quickly.

Read the text and choose the best answer to the question below:

DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.

Where will motorists be able to re-enter the highway?

It is difficult to find somewhere to live. You will probably ………………… live in a hotel for the first weeks while you find somewhere.

You …………………… be very careful when driving. The roads are extremely dangerous.

When going to a new country to do business, you ………………… do some research on the etiquette and taboos of the host country.

Read the text and choose the best answer to the question below:

ATTENTION, CUSTOMERS!

Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!

Why will Sergio’s be closed the month of December?

Customers buy supermarket-own -label versions rather than branded products because they offer better value for money. What am I talking about?

Our product ………… includes tables, chairs and cupboards.

Read the text and choose the best answer to the question below:

ATTENTION, CUSTOMERS!

Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!

What does the notice imply that the customers should do?

Many passengers are complaining about the poor quality …………….. they got on Vietjet Air recently.

The state or fact of having a duty to deal with something or of having control over someone is ……………..

Airlines often …………… seats and just expect people to be able to take the next flight if their flight is full.

I must be very unlucky because it seems I am always a victim of lost or delayed …………….

Choose the best answer among A, B, C or D

Interestingly, some companies foster a ……………. culture in their travel programs.

If the recruiters wanted to know which companies you had worked for, they had to look at ……………………

In his job, he …………………… a team of 20 members.

Read the text and choose the best answer to the question below:

MEMBERSHIP SURVEY

Enclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.

Thank you for your cooperation in this important information-gathering effort.

What has TESNA asked its members to do with the survey?