Which one is Baravian Trifle?
Which one is Champagne salmon?
What is the order when you ask for guest’s imformation?
A. - May I have your name, please?
- Do you have any special requests?
- May I have your contact details like email and phone number?
B. - May I have your contact details like email and phone number?
- Do you have any special requests?
- May I have your name, please?
C. - May I have your contact details like email and phone number?
- May I have your name, please?
- Do you have any special requests?
D. - May I have your name, please?
- May I have your contact details like email and phone number?
- Do you have any special requests?
Which one is hotel business centre?
Why does the waiter say this?
“I am sorry but we’ve sold out the special of the day. May I recommend the stuffed flounder? It’s excellent!”
A. To present menu
B. To serve food
C. To take order
D. To suggest alternatives
-Good morning. May I help you ?
- ………………
A. I’d like to check out now
B. Can I pay with traveler’s check?
C. Could you sign each check?
D. Would you like to check?
When does the waiter say this:
“We will have a table available in 15 minutes. Would you care to wait in the lounge? We will inform you when your table is ready.”
A. When table is not ready
B. When guests do not have reservation
C. When guests have a reservation
D. When guests do not have reservation & When table is not ready
What is the correct order?
Fill in the gap with correct verb for each step to check out
-I …… housekeeping department
A. Inform
B. Install
C. Installed
D. Informed
Fill in the gap with correct verb for each step to check out
-G….. guests
A. Good
B. Guide
C. Greet
D. Guess
How do you reply?
“Is there garlic in the food? No garlic for me, please!”
A. No garlic for you
B. I’ll take a note for the chef
C. Is it what you want?
D. There is just some garlic
What kind of dish is Graden Greens?
A. Dessert
B. Entrée
C. Appertizer
D. Salad
Strawberry and peach Bavarian cream covered with sherry soaked lady fingers served with strawberries and fresh cream.
A. Praline Ice cream
B. Bavarian Trifle
C. Scallop bacon
D. Chicken Florentine
What is the order of a menu?
What should the receptionist say ?
- ……………………….
- Yes. My reservation number is CA123
A. Could you fill in this form, please?
B. Welcom to the HOU hotel
C. None of these above
D. Have you got a reservation, sir ?
It is a type of hotel room with enough space for a single bed for one person
A. Double room
B. Triple room
C. Family room
D. Single room
What do you say when informing cost of the room?
A. “The Superior room costs $80 per room including tax and daily breakfast”
B. “The Superior room costs $80 per room per night including daily breakfast”
C. “The Superior room costs $80 per room per night including tax and daily breakfast”
D. “The Superior room costs $80 per room per night”
What is the final step to check-in for guets?
A. Offer bellman service
B. Introduce hotel policy
C. Assign room and provide key card
D. Thank and wish guests a good stay
What is another way to call “group guests?”
A. Individual guests
B. None of these above
C. Walk-ins
D. Convention guests