English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86 (66)

Câu hỏi 373610:

It is a type of hotel room that has two-single beds for two people

A. Family room

B. Twin room

C. Double room

D. Single room

Câu hỏi 373612:

Why is deposit required?

A. It guaranteed for late arrival

B. It is a policy of all hotels

C. Customers are guaranteed the room when they arrive & It guaranteed for late arrival

D. Customers are guaranteed the room when they arrive

A. 1. Greet guest and offer help
2. Inform payment and deposit
3. Handle reservation
4. Ask for guest’s ETA
5. Check room availability, ask for special requests
6. Confirm reservation
7. Thanks guest and goodbye

B. 1. Greet guest and offer help
2. Handle reservation
3. Confirm reservation
4. Check room availability, ask for special requests
5. Inform payment and deposit
6. Ask for guest’s ETA
7. Thanks guest and goodbye

C. 1. Greet guest and offer help
2. Handle reservation
3. Check room availability, ask for special requests
4. Ask for guest’s ETA
5. Confirm reservation
6. Inform payment and deposit
7. Thanks guest and goodbye

D. 1. Greet guest and offer help
2. Ask for guest’s ETA
3. Check room availability, ask for special requests
4. Handle reservation
5. Confirm reservation
6. Inform payment and deposit
7. Thanks guest and goodbye

Câu hỏi 373614:

What do you do after asking guest’s Estimated time of arrival ?

A. Thanks guets and goodbye

B. Confirm reservations

C. Handle reservation

D. Ask for information

Câu hỏi 373615:

At what step will you do the upselling?

A. Inform deposit

B. Confirm reservation

C. Handle reservation

D. After check room availability

Câu hỏi 373616:

What do you say when you want to do the upselling?

A. With just 10 more US dollars, you can stay in a Deluxe room with a view of the city and you can use the afternoon tea at our skybar

B. You need to pay 10 US dollars more to stay in a Deluxe room with the city view

C. 10 more US dollars will help you stay in a Deluxe room with the city view

D. Pay 10 US dollars more and you will stay in a Deluxe room with the city view

Câu hỏi 373617:

Can you finish the sentence?

“Good morning. SHT hotel. Reservation Department. …….”

A. “Good morning. SHT hotel. Reservation Department. Andrew speaking. How may I assist you?”

B. “Good morning. SHT hotel. Reservation Department. Andrew speaking”

C. “Good morning. SHT hotel. Reservation Department. May I help you?”

D. “Good morning. SHT hotel. Reservation Department. What do you want? ”

Câu hỏi 373618:

It is a type of hotel room that has one bed for two people

A. Family room

B. Triple room

C. Single room

D. Double room

Câu hỏi 373619:

What is the Public address system?

Câu hỏi 968808:

Why is a seminar held?

A. To inform

B. To inform &To educate

C. To entertain

D. To educate

Câu hỏi 968809:

What are some types of meetings ?

A. Convention

B. Forum

C. Conference

D. All of these above

Câu hỏi 968810:

What is the correct answer ?

- What are the facilities?

- …………

A. It is equipped with screen, projector and computer

B. It is a product launch

C. It is set in theatre style

D. It can take up to 60

Câu hỏi 968811:

Why are the meetings held?

A. To debate

B. All of these above

C. To organize

D. To inform

Câu hỏi 968812:

What kind of meeting is suitable for theatre style?

A. All of these above

B. speech

C. product launch

D. press conference

Câu hỏi 968813:

“It is 6 metres wide and 12 metres long” is used to ……..

A. None of these above

B. Shape

C. Seating arrangement

D. Describe size and dimension

B. Formal dinner

C. Speech

D. Horseshoe style

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Bản tin HOU-TV số 06 năm 2025

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