Câu hỏi 373590:
What does the receptionist do after borrowing guest’s passport?
A. Thank and wish guests a good stay
B. Introduce hotel policy
C. Offer bellman service
D. Re-confirm reservation information
English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86 (66)
Câu hỏi 373591:
Who is the hotel receptionist?
A. 
B. 
C. 
D. 
Câu hỏi 373592:
How many steps are there to check-in for the guests?
A. 8
B. 7
C. 10
D. 9
Câu hỏi 373593:
What is the correct order check-in for guests with reservation
A. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
B. 1. Welcome guests
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
C. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
D. 1. Borrow guest’s passport and fill in registration card
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
Câu hỏi 373594:
What is the first step to check in for guests?
A. Thanks guests
B. Welcome guests
C. Assign room card
D. Identify guest’s booking
Câu hỏi 373595:
They come into the hotel without reservation. Who are they?
A. Individual guests
B. Walk-ins
C. Groups with reservations
D. Convention guests
Câu hỏi 373596:
What information does the receptionist imform guest?
A. Services
B. Wifi
C. breakfast
D. All of these above
Câu hỏi 373597:
What should the receptionist say ?
-………………………….. ?
- I’ll pay the deposit in cash
A. How would you like to do the deposit now?
B. How would you like to do the deposit now? & Will you be paying by credit card, sir?
C. Will you be paying by credit card, sir?
D. Do you pay by cash?
Câu hỏi 373598:
What will customers say when they come to check in?
-Good morning. Welcome to SHT hotel. What can I do for you, sir?
- ……….
A. Can I see your passport?
B. Can I have one room?
C. Check-in for me
D. Hi. I’d like to do check-in
Câu hỏi 373599:
Why does the receptionist say this: “Do you have a reservation, sir?”
A. To re-confirm reservation
B. To welcome guests
C. To identify guest’s booking
D. To assign room
Câu hỏi 373600:
Why does the hotel receptionist require the passport?
A. To keep as an insurance
B. To fill in the registration card for guests
C. To check guest’s identity
D. To check guest’s identity & To fill in the registration card for guests
Câu hỏi 373601:
Who will help guests with the luaggage?
A. Receptionist
B. Concierge
C. Bellman
D. Chef
Câu hỏi 373602:
What is the role of the receptionist?
A. Deal with problems
B. Check-in for guests
C. Answer the questions
D. All of these above
Câu hỏi 373603:
What should be done to check-in for big groups of guests?
A. Check individually
B. Make guest do the self-checkin
C. Assign the room first and check – in later
D. Pre-register
Câu hỏi 373604:
What is the key card?
A. 
B. 
C. 
D. 
Câu hỏi 373605:
It is a type of hotel room that can accommodate 3 people
A. Triple room
B. Single room
C. Double room
Câu hỏi 373606:
Why do you need to ask for guest’s estimated time of arrival?
A. None of these above
B. To charge guest more money
C. In case guests arrive later or early, they don’t have to wait around for their room
D. To make sure guest will arrive
Câu hỏi 373607:
What do you do after greeting guest and offering help?
A. Ask for ETA
B. Inform payment
C. Handle reservation
D. Confirm reservation
Câu hỏi 373608:
Which one is hotel restaurant?
A. 
B. 
C. 
D. 
Câu hỏi 373609:
What do you say when handling the reservation?
A. All of these above
B. “How many rooms do you like to book?”
C. “How many people do you have in your group?”
D. “When would you like to stay?”
DONATE
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Bản tin HOU-TV số 06 năm 2025
