Câu hỏi 373598:
What will customers say when they come to check in?
-Good morning. Welcome to SHT hotel. What can I do for you, sir?
- ……….
A. Can I see your passport?
B. Can I have one room?
C. Check-in for me
D. Hi. I’d like to do check-in
English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86 (66)
Câu hỏi 373597:
What should the receptionist say ?
-………………………….. ?
- I’ll pay the deposit in cash
A. How would you like to do the deposit now?
B. How would you like to do the deposit now? & Will you be paying by credit card, sir?
C. Will you be paying by credit card, sir?
D. Do you pay by cash?
Câu hỏi 373596:
What information does the receptionist imform guest?
A. Services
B. Wifi
C. breakfast
D. All of these above
Câu hỏi 373595:
They come into the hotel without reservation. Who are they?
A. Individual guests
B. Walk-ins
C. Groups with reservations
D. Convention guests
Câu hỏi 373594:
What is the first step to check in for guests?
A. Thanks guests
B. Welcome guests
C. Assign room card
D. Identify guest’s booking
Câu hỏi 373593:
What is the correct order check-in for guests with reservation
A. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
B. 1. Welcome guests
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
C. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
D. 1. Borrow guest’s passport and fill in registration card
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
Câu hỏi 373592:
How many steps are there to check-in for the guests?
A. 8
B. 7
C. 10
D. 9
Câu hỏi 373591:
Who is the hotel receptionist?
A. 
B. 
C. 
D. 
Câu hỏi 373590:
What does the receptionist do after borrowing guest’s passport?
A. Thank and wish guests a good stay
B. Introduce hotel policy
C. Offer bellman service
D. Re-confirm reservation information
Câu hỏi 373589:
What is another way to call “group guests?”
A. Individual guests
B. None of these above
C. Walk-ins
D. Convention guests
Câu hỏi 373588:
What is the final step to check-in for guets?
A. Offer bellman service
B. Introduce hotel policy
C. Assign room and provide key card
D. Thank and wish guests a good stay
Câu hỏi 373587:
What do you say when informing cost of the room?
A. “The Superior room costs $80 per room including tax and daily breakfast”
B. “The Superior room costs $80 per room per night including daily breakfast”
C. “The Superior room costs $80 per room per night including tax and daily breakfast”
D. “The Superior room costs $80 per room per night”
Câu hỏi 373586:
It is a type of hotel room with enough space for a single bed for one person
A. Double room
B. Triple room
C. Family room
D. Single room
Câu hỏi 373585:
What should the receptionist say ?
- ……………………….
- Yes. My reservation number is CA123
A. Could you fill in this form, please?
B. Welcom to the HOU hotel
C. None of these above
D. Have you got a reservation, sir ?
Câu hỏi 373584:
What is the order of a menu?
A. 
B. 
C. 
D. 
Câu hỏi 373583:
Strawberry and peach Bavarian cream covered with sherry soaked lady fingers served with strawberries and fresh cream.
A. Praline Ice cream
B. Bavarian Trifle
C. Scallop bacon
D. Chicken Florentine
Câu hỏi 373582:
What kind of dish is Graden Greens?
A. Dessert
B. Entrée
C. Appertizer
D. Salad
Câu hỏi 373581:
How do you reply?
“Is there garlic in the food? No garlic for me, please!”
A. No garlic for you
B. I’ll take a note for the chef
C. Is it what you want?
D. There is just some garlic
Câu hỏi 373580:
Fill in the gap with correct verb for each step to check out
-G….. guests
A. Good
B. Guide
C. Greet
D. Guess
Câu hỏi 373579:
Fill in the gap with correct verb for each step to check out
-I …… housekeeping department
A. Inform
B. Install
C. Installed
D. Informed
DONATE
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Bản tin HOU-TV số 07 năm 2026
