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Câu hỏi 373575 - English for hotel training (Tiếng Anh chuyên ngành khách sạn) - HM86

-Good morning. May I help you ?

- ………………

Các câu hỏi khác:

Câu hỏi 373579:
Fill in the gap with correct verb for each step to check out
-I …… housekeeping department

A. Inform
B. Install
C. Installed
D. Informed
Câu hỏi 373581:
How do you reply?
“Is there garlic in the food? No garlic for me, please!”

A. No garlic for you
B. I’ll take a note for the chef
C. Is it what you want?
D. There is just some garlic
Câu hỏi 373586:
It is a type of hotel room with enough space for a single bed for one person

A. Double room
B. Triple room
C. Family room
D. Single room
Câu hỏi 373589:
What is another way to call “group guests?”

A. Individual guests
B. None of these above
C. Walk-ins
D. Convention guests
Câu hỏi 373593:
What is the correct order check-in for guests with reservation

A. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Welcome guests
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
B. 1. Welcome guests
2. Identify guest’s booking
3. Borrow guest’s passport and fill in registration card
4. Re-confirm reservation information
5. Inform deposit and determnine method of payment
6. Assign room and provide key card and breakfast coupon
7. Introduce hotel’s service and policies
8. Offer bellman service/ give direction
9. Thank and wish guest a good stay
C. 1. Identify guest’s booking
2. Borrow guest’s passport and fill in registration card
3. Re-confirm reservation information
4. Inform deposit and determnine method of payment
5. Welcome guests
6. Assign room and provide key card and breakfast coupon
7. Offer bellman service/ give direction
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
D. 1. Borrow guest’s passport and fill in registration card
2. Identify guest’s booking
3. Re-confirm reservation information
4. Welcome guests
5. Inform deposit and determnine method of payment
6. Offer bellman service/ give direction
7. Assign room and provide key card and breakfast coupon
8. Introduce hotel’s service and policies
9. Thank and wish guest a good stay
Câu hỏi 373605:
It is a type of hotel room that can accommodate 3 people

A. Triple room
B. Single room
C. Double room
Câu hỏi 373609:
What do you say when handling the reservation?

A. All of these above
B. “How many rooms do you like to book?”
C. “How many people do you have in your group?”
D. “When would you like to stay?”
Câu hỏi 373615:
At what step will you do the upselling?

A. Inform deposit
B. Confirm reservation
C. Handle reservation
D. After check room availability
Câu hỏi 373616:
What do you say when you want to do the upselling?

A. With just 10 more US dollars, you can stay in a Deluxe room with a view of the city and you can use the afternoon tea at our skybar
B. You need to pay 10 US dollars more to stay in a Deluxe room with the city view
C. 10 more US dollars will help you stay in a Deluxe room with the city view
D. Pay 10 US dollars more and you will stay in a Deluxe room with the city view
Câu hỏi 968825:
What is the projector?

A.
B.
C.
D.

DONATE

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Bản tin HOU-TV số 06 năm 2025

Tuyển sinh đại học Mở Hà Nội - HOU